​

CANCELLATIONS, NO SHOW, PRODUCT PURCHASE POLICIES

PLEASE READ BELOW FOR UPDATE ON COVID-19 BOOKING PROCESS!

We are a small business, we value your time & your business, and ask you to respect our booking policies.
​
A form of payment is needed when scheduling your appointment for cancellation policy. You will not be charged unless the following situations happen.
  • We understand that schedule adjustments are necessary at times. We respectfully ask that you provide us with at least 48 hours notice ahead of time for cancellation or rescheduling for any appointments.​
​
  • If you missed an appointment, or reschedule without 48 hours notice, We reserve the right to charge in order to continue booking.
    • 25% First Time
    • 50% Thereafter​
​
  • After 2 unkept appointments in a row, ​We reserve the right not to accept your future bookings.
​
  • No Call, No Show Clients will be charged 100% of the service & We reserve the right not to accept your future bookings.
​
  • If you are 20 minutes late, the duration of your session will be reduced & We will not guarantee to get you in.
​
  • All Sales are Final. No returns or exchange. 

 

 

 

 

COVID-19 BOOKING PROCESS

Due to the pandemic of COVID-19, Cosmè is taking all precautions to ensure safety for everyone. We made sure to be  BARBICIDE COVID-19 CERTIFIED ( this certification ensures that we are consistent in disinfections.) Our top priority is your health, your safety, and to protect the vulnerable. Although you might be fine, our clients consist of all age groups from 16-68 ( including moms with newborns.) It is extremely important that you follow all the guidelines, before and upon the arrivals of your appointments to help keep everyone safe! 

​

REOPENING RESTRICTIONS AND GUIDELINES APPLIES TO ALL BOOKINGS. PLEASE READ CAREFULLY PRIOR TO BOOKING YOUR APPOINTMENTS!

​

  • PLEASE DO NOT SCHEDULE ANY FACIAL TREATMENT UNTIL FURTHER NOTICE! CONTACT COSMÈ FOR ALL FACIAL BOOKINGS. (CONSULTATION IS REQUIRE FOR THE TIME BEING.)

  • PLEASE DO NOT SCHEDULE AN APPOINTMENT for at least 2 weeks if you have traveled or came in contact with anyone who has traveled within the last two weeks.

  • PLEASE DO NOT SCHEDULE AN APPOINTMENT for at least 2 weeks if you, anyone in your household, or anyone you work with are sick or show symptoms

  • PLEASE DO NOT COME IN if you are feeling ill ( coughs or fevers of 100F or higher. )

​

  • PLEASE WAIT IN YOUR CAR when you arrive, until you receive a text or call that we are ready.

  • EVERYONE MUST WEAR A FACE MASK to your lash appointment. ( We can provide face masks if needed. We WILL NOT provide service to those without face masks.)

  • PLEASE WASH YOUR HANDS upon your arrival for at least 30 seconds ( including your wrists.)

  • NO ADDITIONAL GUESTS will be able to enter or be accommodated at this time. (i.e. friends, family, kids, etc.)

  • NO ADDITIONAL BELONGINGS will be allowed ( purses, drinks, etc.)

  • MUST LIMIT talking during service. All consultation will be done prior to your appointments. 

PRIOR TO BOOKING

UPON ARRIVALS